Privacy Policy

Privacy Policy
At Camstro, we take your privacy seriously and comply with the General Data Protection Regulation (GDPR). Camstro is a subsidiary of the ANNKE brand. This policy explains how any personal data provided to us or collected from you will be processed by the Camstro team.
Data Protection Officer
  • Phone: +1 833 717 0187 (Free Call for US and CA, Toll Calls in Other Areas)
  • Address: Konstitucijos pr. 21A, E6.35-03, 08130 Vilnius, Lithuania; 8-9 RODNEY ROAD, PORTSMOUTH, HAMPSHIRE
Enterprise:
  • ANNKE INNOVATION (HK) CO., LIMITED
  • Address: FLAT/RM 19H MAXGRAND PLAZA, 3 TAI YAU STREET, SAN PO KONG, Hong Kong
  • Sales Tax Identification Number: DE34932192
  • Commercial Register Number: 305845649
  • Managing Director: Juying Li
For any inquiries, please contact us using the information above.
Information We Collect
We collect personal data you provide to us, including your name, email address, billing address, and delivery address.
Purchases
When you purchase from us, we collect your name and contact details, including a delivery address if different. Payments are processed through Payoneer or PayPal, ensuring we never store or have access to your payment details. We keep a record of purchases and shipments to assist with order replication and to recommend products based on past purchases, if requested.
Information is held for as long as required by law, other relevant bodies, or as necessary to provide our services. If you provide contact details for others (e.g., for a gift), you confirm that you have obtained their consent.
Communications
We collect email addresses through our contact form and direct emails to follow up on inquiries. Email information is stored on our exchange server and archived locally.
Marketing
We process your personal data based on your consent, given by completing our forms online or on paper. You consent to receiving information about our products, services, and offers. Ticking the ‘receive newsletter’ box upon sign-up adds you to our email newsletter list.
We may use contextual marketing and behavioral targeting with cookies to remind you of our products and services. If you wish to restrict this processing, contact us at support@camstro.com.
Cookies
Our website uses cookies to ensure optimal display on any device. Third-party cookies, such as Google Analytics, collect device-specific information for statistical analysis, not personal identification. See our cookie policy for more details.
Storing Your Personal Information
We will never disclose personal information unless required by law. Information is transmitted using 2048-bit encrypted SSL (Secure Socket Layer). Ensure your browser can validate our SSL certificate.
Sharing Your Personal Information
We do not share personal information with third parties for marketing. We may share details necessary to fulfill contracts (e.g., with delivery companies). Exceptions include legal requirements, fraud protection, or business sale.
Your Rights Under GDPR
  • Access to Personal Data: Requests should be sent to support@camstro.com. We will respond within one month.
  • Correcting Data: Update your details by logging into your account or contacting support@camstro.com.
  • Direct Marketing: Unsubscribe from newsletters using the link in the email.
  • Withdraw Consent: Use the unsubscribe link or close your account. Contact us to remove your account completely.
  • Payments: Handled by Payoneer or PayPal; we do not store card details.
  • Complaints: Contact the Information Commissioners Office if you have concerns about data handling.
  • Data Portability: Information can be shared via CSV file upon request.
  • Right to Object: Contact support@camstro.com to object to data processing for legitimate interests.
Automated Decision Making
We do not use your data for automated decision-making.
Consent to the Use of Cookies
We use cookies to ensure our website functions properly. Consent is obtained via CookieFirst, provided by Digital Data Solutions BV. Data is processed and stored according to legal requirements.
Server Log Files
Our website and CookieFirst collect and store server log file handle information:
  • Consent status or withdrawal
  • Anonymized IP address
  • Browser and device information
  • Date and time of website visit
  • Webpage URL where consent preferences were saved or updated
  • Approximate location of the user
  • Universally unique identifier (UUID) of the website visitor